AC-304TR
USB Training Headset with AI Noise Cancelation
Built for contact center training and noise-free calls, the AC-304TR uses AI Noise Cancelation and secure Bluetooth pairing so coaches can monitor or join calls instantly while ensuring crystal-clear, private conversations.
Superior Call Quality
AI Noise-cancelation minimizes background chatter, HVAC, and urban noise for clear customer communication.
- Dual-microphone array: unidirectional boom mic and omnidirectional earcup mic
- Microphone frequency range: 100Hz to 16,000Hz
- Voice frequency range: 20Hz to 6,800Hz
- Selectable mic source for agent or coach via controller
Platform Compatibility
Works with all audio and video conferencing platforms, including Microsoft Teams, Google Meet, Genesys Cloud, Twilio, NICE CXone, Amazon Connect, 8x8, Five9, Talkdesk, RingCentral, and Avaya
All-Day Comfort
- Weight: 76g (without cable/dongle), 120g (with cable/dongle)
- Protein leatherette earpads (18mm thickness, ultra-soft)
- Silicone headband (1mm thick, 18mm wide)
- Lightweight, durable construction is comfortable for all-day use
Tethered USB Audio Controller
- USB Type-A connection for plug-and-play operation
- In-Line controller with volume up/down and mic mute/unmute (LED indicators)
- Bluetooth pairing button with LED indicator for HS-1500BT II coach headset
- Mic select button with LED indicator for agent/coach selection
- Cable length: 5ft headset to dongle, 3ft dongle to USB
Technical Specifications
- Microphone frequency range: 100Hz to 16kHz
- Maximum peak volume: 102dB
- Audio tone volume: 67dB
- Operating temperature: –10°C to 50°C
- Headset pressure: 1.4N to 1.5N
- Power: 5V DC, 100mA typical
- Certifications: CE, FCC, ICES-003, WEEE, RoHS, and CA65
Part of Our Wireless Agent Assist Solution
The AC-304TR, worn by agents, securely connects via Bluetooth to the coach's HS-1500BT II wireless headset, allowing the coach to listen or take over a call at the press of a button. Learn More.
Included in the Box
AC-304TR headset and Quick Start Guide (QSG). One-year warranty with US-based support.
1 Minute Saved Per Call = $250,000+ Per Year
Why Every Minute Counts in Call Centers
1,000 calls/day
1 minute saved per call
$1,000/day saved
$250,000+/year
This cost includes agent wages, telecom usage, infrastructure, and opportunity cost of handling fewer calls per hour.
Experience Powerful Environmental AI Noise Cancellation
Specifications
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USB-A
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Over the head and adjustable
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Main: -42 dBV Pascal +/- 4dB
ENC: -32 dBV Pascal +/- 4dB -
Mic Mute, Bluetooth, Power, and Mic Source
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8 feet
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USB-A equipped computers and laptops
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In-line volume, mic mute, Bluetooth connect, and mic switch
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Yes
AI-Powered Noise Canceling Microphone
AI noise cancelation uses external and internal mics to capture ambient sound, then machine-learning models detect what is not your voice and subtract it in real time so speech stays clear.
Controls Designed for Agent Assist
The AC-304TR's in-line volume and mute controls also include Bluetooth call connect and microphone switching capability. Connect to an HS-1500BT II and even switch microphone inputs with the press of a button for a seamless customer service experience.
Versatility and Comfort
With an adjustable headband and easy-to-clean leatherette earpads, the AC-304TR features an adjustable boom microphone, allowing you to wear the microphone on either side of your head.
| Platform | Agent Headset | Testing Requirements | Headset Requirements | General Requirements | |
|---|---|---|---|---|---|
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Genesys Cloud (CCaaS platform) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Hardware Vendor Integration and Managed Test Program | Headset Recommendations | Standard USB Headset with optional custom integration for mute & call controls |
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Twilio (Programmable communications) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
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NICE CXone (CCaaS platform) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
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Amazon Connect (Cloud contact center) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test | Headset Requirements | Standard USB Headset |
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8x8 (Unified communications) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
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|
Five9 (Cloud contact center) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test with Formal Verification | Headset Recommendations | Standard USB Headset with optional custom integration for call controls |
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Talkdesk (Cloud contact center) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
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Avaya (Enterprise communications) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Not Maintained | Headset Information | Program Not Maintained Standard USB Headset with legacy program for optional custom integration for call controls |
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RingCentral (Unified communications) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Headset Vendor Self Test | Headset Recommendations | Standard USB Headset with optional custom integration for call controls |
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Sanas (Voice personalization) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Managed Test Program | Headset Information | Standard USB Headset |